Refund & Return Policy
Refund and Return Policy for DivineGuru
Last updated: July 28, 2025
At DivineGuru, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.
Return Window
You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging
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Accompanied by the original receipt or proof of purchase
Return Process
To initiate a return:
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Contact us at returns@divineguru.in within 7 days of delivery
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Provide your order number and reason for return
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We will provide return instructions and address
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Pack the item securely in original packaging
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Ship the item back to us (return shipping costs borne by customer)
Refund Processing
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
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If approved, your refund will be processed within 5-7 business days
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Refunds will be credited to your original payment method
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Original shipping charges are non-refundable
Non-Returnable Items
The following items cannot be returned:
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Customized or personalized jewelry
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Items damaged by misuse or normal wear
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Products returned after 7 days
Exchanges
We offer exchanges for defective items or wrong products sent. Contact us immediately if you receive a damaged or incorrect item.
Refunds for Digital Products
Due to the nature of digital content (e-books, consultation services), these are non-refundable once delivered.
Cancellation Policy
Orders can be cancelled within 2 hours of placement. After this time, if the order has been processed, normal return policies apply.
Contact Us
For return and refund queries:
Email: returns@divineguru.in
Phone: +91-7976093887
Address: 02, SARDAR PARK SOCIETY, A K Road, Behind Saraswati School, Surat, Gujarat, 395008